AI automation Customer service and bookings
Your WhatsApp and phone, answered. Appointments, in your calendar.
For clinics, academies, restaurants and workshops. An assistant answers the usual questions, books and changes appointments in your calendar and passes you whatever needs a person. At eleven at night too.
- With your current calendar
- Fixed price
- Goal agreed in writing
- You decide what it answers
WhatsApp · Example ClinicAssistant
Hi, do you have a slot on Thursday afternoon for a cleaning?
Yes: Thursday at 17:30 or at 18:15. Which suits you better?
17:30
Done: Thursday at 17:30, cleaning. I'll send you a reminder the day before.
It goes into your calendar
| Thursday | Appointment | Status |
|---|---|---|
| 17:00 | Check-up | Confirmed |
| 17:30 | Cleaning | New |
| 18:15 | Urgent | For you |
What you lose without noticing
40 messages and calls × 3 min = 2 hours a day on the phone.
And the ones that are not answered in time do not wait: they book somewhere else.
Missed calls at peak times
When you are with a customer you cannot pick up the phone. Whoever calls does not always call back.
Messages out of hours
At night nobody answers. By the morning, that customer has already booked somewhere else.
Empty slots
Cancellations nobody fills again and appointments that are forgotten because there was no reminder.
How it works
Your customers message or call as usual. You stop keeping watch.
The message or call comes in
By WhatsApp or by phone, to your usual number.
The assistant replies
With your information: opening hours, services, prices and how to get there.
It books in your calendar
It sees the real free slots, books, changes or cancels appointments and sends reminders.
It passes you what it does not know
Emergencies, complaints or unusual questions go to a person with a summary of the conversation.
4-week pilot
We start with one channel. With a goal agreed in writing.
WhatsApp or phone, connected to your calendar, with a goal agreed before we start. We measure how many enquiries are resolved on their own.
If we do not reach the agreed goal by the end of the pilot, you do not pay the final phase.
In writing, before we startFixed price
- Timeline: 4 weeks
- Goal for enquiries resolved without intervention, agreed in writing
- With your usual number and calendar
- You decide what it answers and what it passes to you
- You own the code and the data
- Afterwards, if you want: monthly support and the other channel
Why Cinkit
We do not install it and disappear.
We maintain it
Everything we build stays in production and we run it ourselves. If something fails, we see it before you do.
You talk to the people who write the code
No salespeople or middle layers. Decisions are made in the same conversation.
No lock-in
The code lives in your repository. If we stop, any team can carry on.
Questions we always get asked
Doubts before getting started
Is it going to sound like a robot?
It replies in your tone and with your information, and it says it is an assistant. If someone would rather talk to a person, it passes them on.
What if it gives the wrong information?
It only answers with what you give it. If it does not know something, it does not make it up: it alerts your team with a summary of the conversation.
I keep my appointments in my own software.
You do not need to change it. We connect to what you already use and in the review we tell you how.
My customers call, they do not message.
That is why we answer the phone too. You can start with the channel that costs you most and add the other one later.
How much does it cost?
The pilot has a fixed price. You pay for WhatsApp and phone line usage directly to the provider, and in the review we tell you how much it will be at your volume.
What happens to my customers' data?
We design it with the GDPR in mind from the start and, before we begin, we explain where each piece of data is stored and who can see it.
Free review · 30 min
Tell us what you always get asked. We tell you how much can be answered on its own.
By video call. If it does not make sense to automate it, we tell you on that same call.
- We look at your most repeated messages and calls
- We show you how the assistant would reply
- Written pilot proposal within 24 hours
Would you rather ask first?